Care & Questions

Store each piece individually in its pouch to prevent scratching. Keep jewellery away from perfumes, lotions, salt and chlorinated water. To clean, use warm water, a drop of mild soap and a soft brush; dry on a lint-free cloth. Every piece also comes with one complimentary professional clean after purchase.

If you're unsure of your ring size, we can size you in the studio, or you're welcome to have your finger measured at any jewellery store near you. For gifts, we always include one complimentary resize within the first three months.

Shipping costs are calculated at checkout — VON ARA uses high-end courier companies for both local and international delivery to ensure end-to-end safety and satisfaction. See our Returns & shipping page for full details.